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11-19-2024 12:53 PM
I changed my plan so that I could call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?
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11-19-2024 01:26 PM
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11-19-2024 01:26 PM
Yes ! Working now. Tx for help.
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11-19-2024 01:20 PM
Still working on it. Multi-tasking , so will take time
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11-19-2024 01:16 PM
@lexx2044 wrote:Thank you, will try this now.
well....working as expected now ?
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11-19-2024 01:03 PM
Thank you, will try this now.
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11-19-2024 01:00 PM
Chg'd right away. $30 mnthy International, 7 countries including UK
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11-19-2024 12:56 PM
which plan did you get ? Did you change plans right away or on next renewal date ?
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11-19-2024 12:55 PM
hi @lexx2044
how you call UK? wonder if it is the sequence you put in. Remember when calling UK, you drop the 0 before the area code
and if you need support agent to check , submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage