Long distance

[lexx2044]

I changed my plan so that I could  call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?

[hTideGnow]

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@lexx2044 wrote:

Yes ! Working now. Tx for help. 

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hi @lexx2044 

so, you dropped the 0 on the area code?

[lexx2044]

Yes ! Working now. Tx for help. 

[lexx2044]

Still working on it. Multi-tasking , so will take time

[hairbag1]

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@lexx2044 wrote:

Thank you, will try this now.

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well....working as expected now ?

[lexx2044]

Thank you, will try this now.

[lexx2044]

Chg'd right away.  $30 mnthy International, 7 countries including UK

[hairbag1]

@lexx2044 

which plan did you get ? Did you change plans right away or on next renewal date ?

[hTideGnow]

hi @lexx2044 

how you call UK? wonder if it is the sequence you put in.  Remember when calling UK, you drop the 0 before the area code

and if you need support agent to check ,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage