Added data not shownig up on my account

[GriffinBell01]

I added data to my account and it is not showing up.  The payment did go through on my bank card.

[GriffinBell01]

nope

[Handy1]

@GriffinBell01  Please submit ticket and have support investigate for you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

---

@GriffinBell01 wrote:

yes, payment went through on my cc, have the receipt, and it shows up in my purchases, however the data was never added to the account.

---

@GriffinBell01 

not showing up even you use Incognito mode to login?

[dust2dust]

Yes, what? Do you still see the amount in your balance? Did you click on all the little spinner refresh icons as shown earlier?

[GriffinBell01]

yes, have that in place right now.

[GriffinBell01]

yes, payment went through on my cc, have the receipt, and it shows up in my purchases, however the data was never added to the account.

[dust2dust]

Do you have at least $15 in your balance? Can you check your phone to see if it quickly slammed down a gig of data since you bought it.

[Handy1]

@GriffinBell01  Also note that data add on now expires after 30 days . And also know there’s a promo plan right now for 20GB for $39 that won’t expire . Might be worth a plan change for next renewal. If you but add ons often enough 

[GriffinBell01]

$15

[dust2dust]

Did you pay $15 or $20?

[GriffinBell01]

no....just a regular 1GB add on

[softech]

@GriffinBell01   just in case it is a browser cache issue, please login My Account once more using Incognito mode

Check the payment history and see what is it showing, and check if the correct data addon was purchased

https://myaccount.publicmobile.ca/en/account/payment/payment-history

[dust2dust]

Is this a roaming data add-on re-buy?

[Handy1]

@GriffinBell01  Please submit ticket with support to get fixed 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[GriffinBell01]

Actually added it yesterday....still nothing.

[Handy1]

@GriffinBell01  First try this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info