Add one not working

[Kaity24]

I added on minutes to make calls to the US, but they are not working. What can I do to fix this?

[Handy1]

@Kaity24  First ensure your got the correct add on . That you got US long distance mins and not US roaming add on . Also reboot  your phone and try . But if you got wrong add on ask support to reverse it for you 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

@Kaity24  which add-on did you purchase?

Restart your phone and try again.

[EB0]

@Kaity24 

Can you confirm that you have purchased the right add-on?

It’s suppose to say 1000 U.S long distance minutes $15