Add on not working

[Lynn50]

Turning on roaming data worked

[XionBunny]

@Lynn50 In the future always start a topic with as much information as possible when asking your question, without providing any personal information since this is a completely open forum for all to see, it helps us fellow customers give the best advice we can to help out, vague topics lead to confusion.

[BKNS27]

@Lynn50 

If you are in Canada, you need to purchase Add-on for the country you are trying to call or text.

If you are in the USA now, you need to purchase a US Roaming Add-on then connect to T-Mobile network while you are down in the USA.

[hTideGnow]

HI @Lynn50  

if you are talking about Long Distance add-on you can only use it to call these counties from Canada

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.

[hTideGnow]

Hi @Lynn50 

are you talking about US roaming Talk & Text?

or you are talking about Long distance to other country form Canada?

if about Long distance from Canada, which country you were trying to call?

[Handy1]

@Lynn50  Is it possible you used it all check your add on usage 

Check add-ons /mins /Data

For most up to date account info

[hTideGnow]

HI @Lynn50  

T-mobile is US roaming partner

if you are talking about US roaming, you will need to try to connect to it

But if not about US roaming, you can ignore it

[Lynn50]

Not data add on. Just talk and text. I made one long distance call but haven't been able to make any since

[Handy1]

@Lynn50 T mobile is the network you want to be connected to if your in the US 

[Lynn50]

What is T mobile? How do I check it?

[Handy1 · Accepted solution]

@Lynn50  Is this a US roaming add on , if so reboot the phone still and make sure your connected to T mobile 

[hTideGnow]

Hi @Lynn50 

Data addon?

Login My Account again using Incognito/Private/Secret mode to make sure the data addon or other addon you looking for is really on your My Account  (they are not used up)

try reboot the phone 

check if you have data limit set on your phone

[Handy1]

@Lynn50  Try rebooting the phone and make sure you have cellular data on 

add check that you still have add in data 

Check add-ons /mins /Data

For most up to date account info