01-04-2021 08:56 PM - edited 01-05-2022 04:43 PM
Hello, does anyone know how we can find out if any of our Add-Ons expire or not and when?
I got the bonus free international long distance and data holiday give away recently and I'm just wondering if these expire or not?
Thanks for your help!
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01-04-2021 09:12 PM
Hi @Diogenes
The add-ons that are given as part of this promotion do not expire.
However, if you elect to change your plan (eg. say from a $25+ plan to the $15 plan) you may lose them.
It is always useful to refer to the Terms and Conditions of the promotion before making a plan change, or better yet, checking with the moderator before implementing the plan change.
01-04-2021 09:03 PM
Add-ons will remain in your account until you fully consume them. However, your plan components like data are also listed under Add-ons, but they reset every 30 days. USA roaming add-ons will stay for 10 days or until fully used whichever comes first.
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01-04-2021 09:01 PM - edited 01-04-2021 09:01 PM
You're fine. Add-ons stay on your account for as long as it takes to use them up.
I still have 2019 holiday gift add-ons to use lol.
The 10 day USA roaming add-ons expire 10 days after purchased.
All the best in 2021!
01-04-2021 08:57 PM
@Diogenes wrote:Hello, does anyone know how we can find out if any of our Add-Ons expire or not and when?
I got the bonus free international long distance and data holiday give away recently and I'm just wondering if these expire or not?
Thanks for your help!
Only roaming add-ons expire. Other add-ons don't expire.