03-08-2024 07:09 AM
It's not been 11 hours since I started my activation and it appears stuck. When i try to log into My account is says
Forbidden A1
I don't have access to my phone number yet. Any help would be greatly appreciated
03-08-2024 07:21 PM
Thank you! An agent just fixed it for me!
03-08-2024 07:21 PM
Thank you all for your help. An agent just reset the line and it finally works!
03-08-2024 06:41 PM
Clearly the wrong choice of words there. Confused multiple people. I use talk interchangablely with communicate with. It can me verbally or non-verbally and in realtime and through exchanged messages. This was the non-verbal kind through exchange messages using this community's direct messaging capabilities to talk to CS_Agent. This link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-08-2024 06:16 PM
how were you able to talk to someone ?
03-08-2024 01:46 PM
I sent a direct message via the community messaging. I sent one last night and a second one this morning.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-08-2024 01:23 PM
No talking. It's messages. Message here look at your picture upper right corner for replies. Click the box and Message might be 4-5 hours
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-08-2024 12:42 PM
Im using an actual SIM card
03-08-2024 12:41 PM
How did you get to talk to a customer service agent
03-08-2024 12:13 PM
I am just going to update that my issue is resolved; I hope @ChadOliver is as well. All that was required was actually talking to a customer service agent. They did do some kind of reset on their side (which got me back into my account). Then I did a mobile network reset on my phone and reboot it a few times. The first time my subscription was still messed up. The second time, it was working. I can send/receive calls now and I have access to moible data.
03-08-2024 09:19 AM
It is a physical sim. I was able to make outbound calls until the txt from*611. At that point data and the phone service stopped. *611 tells me my service is temporarily suspended and I have a $0 balance. So is suspect something happened during the activation part. Maybe when linking the sim or when apply the prepaid amount. Either way, I think that is also likely the cause of Forbidden A1 too. It happened at the same time. Prior to that text, likely when the transfer completed, something went wrong.
I'm fairly certain the sim is properly registered. It rings when the number is called. But I'll try it in another phone.
03-08-2024 09:12 AM
so, you cannot even make outgoing calls, right? are you using esim or physical sim?
if physical, check the sim in another phone
if esim, check Sim card manager and see if the Public Mobile esim is enabled, or On iPhone, check if the PM esim is set as Primary and enabled "Turn on this line"
03-08-2024 09:03 AM
I have another phone with them. It was flawless to get setup. This one, my main one, is having issues.
03-08-2024 09:01 AM
No reply as of yet.
03-08-2024 08:51 AM
I've restarted it like every hour. Doesn't work. Had no issues with my other two lines. I put a message in already and no response... Its been 15 hours and nothing. Says it can take up to 48 hours to get back to me. I can't wait 48 hours. If they don't resolve it within a few hours I'll have to go back to Bell. They just called and offered me a similar deal to return.
03-08-2024 08:42 AM
That is exactly what happened to us. I successfully transferred two lines from Bell to Public yesterday morning and then the third one around 5pm won't work. Our situations are identical in the issue.
03-08-2024 08:37 AM
@harnish did you check the Community inbox for PM support's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
If no reply, please message them again this morning
03-08-2024 08:28 AM
@ChadOliver I have the same problem as do a lot of other ppl based on posts on community. My phone number transfer started about the same time as yours. I'm getting the same Forbidden A1 error trying to log into my account. I put in a direct message to customer support about 10 hours ago and still no reply. I'm assuming they are busy and it (was) night ... But I'm surprised there isn't some generic solution to fix this yet or at least some communication here staying they are aware of the problem and trying to fix it. Rebooting your phone won't magically fix an account problem. A support ticket can't be filed because its in the My Account area, which is on the other side of the Forbidden A1 error. So just waiting for customer support to respond to a direct message here on community is our only option.
Out of curiosity, did you get a message from *611 about 30m after you started your activation/transfer? That is when my account locked down.
The message read: "You have successfully created a new PIN. Keep this number safe as it'll be used to authenticate your identity."
Calling *611 tells me my number has been temporarily disable due to a zero balance and that my auto-renewal was yesterday. I'm assuming that is why my phone isn't working but isn't (ppl on Telus and Public can call me but I can't answer the call). I'm assuming the account issue is the direct cause. My next autopayment will happen on March 7th according to *611. I can't get more details without the PIN, which I don't have.
So that's my additional detail to add. Not sure it matches your, however.
03-08-2024 08:02 AM
were you using the PM app to activate? did you got to Step 6? and were you activating eSIM or physical sim?
If you have not used the PM app, the activation was not completed, please download the app and finish the subscription.
If you already used the app, I think you likely need support to further investigate:
please open ticket with PM support:
03-08-2024 07:41 AM
@ChadOliver try to reboot your phone to see if that might help. Some issues yesterday might be related or fixed now.
If that does not fix it, use this link to submit a ticket to the chatbot.
If still no, use this next link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437