@Patricialibardo - Best to just submit a ticket with the ChatBot by saying "Submit a Ticket" in the little chat icon in the bottom right corner.
Find that in the bottom right corner.
@Patricialibardo - Do you have the activation email? Use another device to scan the QR welcome eSIM code.
It should be from PUBLIC MOBILE and the Subject says "Welcome to Public Mobile" The email address from is this: publicmobileservice@mail.publicmobile.ca
If you don't have the QR code in your welcome email please contact CS_Agent by typing in "Submit a Ticket" in the chatbot in the bottom right corner.
@Patricialibardo Check you sim
manger in phone setting ensure PM is set to primary /enabled and remove old providers sim .
also if this is iPhone make sure “turn in this line “ is toggled on and reboot the device
if still no luck contact support
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
