11-09-2025 12:55 PM - last edited on 11-10-2025 12:59 AM by computergeek541
I completed my online application and paid the required amount. I have not received an activation code.
Solved! Go to Solution.
11-10-2025 05:34 PM
@CSA_PM wrote:Hello @Elf1961,You can submit ticket by direct message:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 A Customer Service Agent will reply to your community inbox here:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Hello @Elf1961,
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
This issue was escalated by a Public Mobile staff member. To my knowledge, the customer (Elf1961) should have been proactively contacted.
11-10-2025 02:42 PM
11-09-2025 01:12 PM
@Elf1961 wrote:Yes, I downloaded the Public Mobile app on my cellular device and completed payment etc.
Yes, I downloaded the Public Mobile app on my cellular device and completed payment etc.
@Elf1961
Try to reboot your phone to see whether that fixes things.
Otherwise, you will need to private message customer service agent
Wait times for response over weekends are variable.
11-09-2025 01:02 PM
11-09-2025 12:59 PM
Did you finish the activation via the PM app? Need to download the PM app to complete activation.
