Activation issue

[xiuli]

I received the SIM card, but not able to activate it because I can’t receive the code via text message, please assist asap or refund me.

my number is ##########

[computergeek541]

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@xiuli wrote:

Hello, still haven’t heard back from the CS agent, can you follow up? Thanks 

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Customer support agents won't respond here. You'll receive a respond through private messaging.  Also, none of the respondents here are customer support agents.

[hTideGnow]

HI @xiuli 

i am just customer like youv

did you check the Community inbox? Envelope icon on top right of this page

or message them once more

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[xiuli]

Hello, still haven’t heard back from the CS agent, can you follow up? Thanks 

[hTideGnow]

HI @xiuli agent will reply, usually in an hour or maybe two hours.  Just check your Community inbox for their reply

They will first ask you couple verification questions first, then will go and help.  Couple message exchanges and issue will be resolved

[xiuli]

I already did, but I don’t think there is anyone  is taking my question 

[hTideGnow]

HI @xiuli 

yes, please submit ticket with CS agent.  They can add the sim card number back for you quickly

[xiuli]

Still not working , can’t received the code

[hTideGnow]

HI @xiuli you already paid, so you need to continue with your current process

download the app and try 

if fails, then PM agent can help, please submit a ticket with them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[xiuli]

Can you reset my activation process, so I can try to start from the beginning again and see if this time it will work?

[xiuli]

through app. It asks me to input a code from an email - done, then ask me to input a code from text message, not able to receive it. Can you assist this issue. I’m super frastrating now

[Dunkman]

@xiuli 

Did you first activate SIM via website or PM app? 

If via website, you will need to finish activation via the app.  Ie. download app and finish the activation process.  

[hTideGnow]

HI @xiuli 

try click "didn't receive code?" and see if send email is an option there

if not, submit ticket with CS agent and they can add it for you

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437