Activation failure, no access to service or account

[temp_05092023]

So I tried to activate my SIM earlier and I think something went wrong, as my number is ported over but I can't send/receive texts, make/receive calls, or use mobile data. I can't used the text bot or log in to make a ticket because it asks for a confirmation code sent to my number via text that I can't receive. I can't sign in to my Account or anything, so I made this new account so I could at least post in the community forum. Also, this isn't really immediately relevant but I also see that I was charged twice on my credit card rather than the once I was expecting. Is there anything that can be done here or am I supposed to just chargeback and swap back to my old provider because so far the experience has been absolutely terrible.

[dust2dust]

Can you set network mode to 4G LTE and others. Maybe it's on 2G GSM. And then try to scan for networks and find Public or Telus and select it.

[temp_05092023]

Hmm upon further inspection resetting networks has me connected to Fido (?!?) now, though I can see PC Mobile (sp.mb.com) in my APNs and it is currently selected.

[temp_05092023]

Reset All networks seems to have fixed it, thanks! The charges are both posted, so I'll have to follow up with support on that. Thanks for the help!

[softech]

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@temp_05092023 wrote:

Thanks for the quick reply, how quick should I expect the CS agent to respond?

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@temp_05092023  usually within 2 to 4 hours

[Handy1]

@temp_05092023  Keep an eye in your community in bid for there reply . The y should respond with in the hour with some verification questions before helping you . You can also use this. Link to there reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@temp_05092023 

whatever you do, DON"T initiate a charge back. If you do, your PM account will be locked until resolved. Work with CSA to get things on track. Welcome to PM !!

[softech · Accepted solution]

@temp_05092023 

are you using eSIM or physical sim card?  If Physical , can you check your sim card in another phone?  Make sure to check if it connects to PM network.  Also, try to click Reset All networks

if that does not work, could be just a sim provisioning issue.  Easy for for PM support, you just need to message to engage them.  Of course, you can check with them on the charges as well (but make sure one of the two not just a pending charge only).

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[temp_05092023]

Thanks for the quick reply, how quick should I expect the CS agent to respond?

[Handy1]

@temp_05092023  Please use this direct link to support to vet it straighten out 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437