Activation failed

[hRf]

How do I find out why activation failed?

[softech]

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@esjliv wrote:

@hRf  - how do you know if failed?

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I was wondering too.  Surprise OP didn't provide any details or not even provide us the error message

[esjliv]

@hRf  - how do you know if failed?

If you were charged for the activation, try below troubleshooting:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[BKNS27]

@hRf 

If you ported your old number over to PM, if the old SIM still works then the porting failed.

If you picked a new number, if you can’t call or text after rebooting your phone then activation failed.

[JL9]

You cna use the troubleshooting options above, if still having trouble you cna open a ticket with a CSA or send a private message to CS_Agent. 

[hTideGnow]

HI @hRf   Was it failed activation or failed porting?

[softech · Accepted solution]

@hRf   What was the error message you got?

Do not try to re-activate again, make sure PM has not charge your credit card yet.

Provide us more info and we can try to help

or you can open ticket with PM support to have them to check:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[will13am]

@hRf , many things can happen to fail an activation.  Based on forum feedback, it seems like browser issues can be a main culprit.  Clearing browser cache and retry could work.  Have you checked whether a payment went through during the activation process.  If it did, it is possible the activation worked.