01-14-2022 02:26 PM - last edited on 01-15-2022 11:09 AM by Dunkman
I attempted to activate my new Public Mobile sim card through the "Getting Started" process on the website, but after I submitted all my information, the processing got stuck on step 3 and wouldn't complete. I cannot log in to Public Mobile using the credentials I supplied in the application, so I don't know whether my application was processed or not. When I try to restart the activation process, I can't get past the sim card stage, because it won't accept my sim card number. It seems my sim card is now locked out or something. Any help would be much appreciated, thanks.
Solved! Go to Solution.
01-14-2022 07:51 PM
@patb1 - so if the SIM card could not be inputted again, this means you have already activated that SIM card.
Were you also charged for the activation? Another sign this activation completed.
Did you insert the SIM into your phone to see if you have any services...remember to reboot the phone and perform a reset of the network settings after inserting the new SIM card.
01-14-2022 02:54 PM
Ok thanks, I have sent a message to CS_Agent and will update if I get a resolution.
01-14-2022 02:30 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent,
Good Luck...
01-14-2022 02:29 PM
And please keep us posted on the progress of the resolution, for the benefit of others who may face similar issues.
01-14-2022 02:28 PM - edited 01-14-2022 02:28 PM
Please send a private message to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 with your SIM and activation information, they will resolve it within hours