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Activation failed

Alixy
Great Neighbour / Super Voisin

I bought a new sim card, i already paid for a plan but i'm not able to activate it. It keeps taking me to the same page (login page). what can i do for refund or for fixing the problem? THank You

2 REPLIES 2

Dolphin11
Good Citizen / Bon Citoyen

When I signed up last month I had a hard time with activation. Make sure you are processing the activation through the app and if you are having issues open a ticket. The ticket was handled in a quick and efficient manner and I was up and running in a couple of hours. 

Handy1
Mayor / Maire

@Alixy  Please submit ticket with support 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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