08-16-2023 03:55 PM
Kid lost her phone. Trying to sign into account to cancel payment and cannot because it keeps texting the lost phone to use 2FA. Please help. Chatbot just keeps going in frustrating circles @All
08-16-2023 04:03 PM
@Helpmerightnow wrote:I’m not getting the email as an option
I’m not getting the email as an option
HI @Helpmerightnow
then please submit a ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-16-2023 04:01 PM
08-16-2023 04:00 PM
you can get the code via email
just select "Didn't get the code?" in that security code screen and it will give you the email optoin
After you login My Account, just go to Payment page, Manage Subscription and disable "Subscribed"
08-16-2023 03:56 PM
@Helpmerightnow Please submit ticket with support to help you
private message To CS_Agents click
VVVVV Link below VVVVV
