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Activation failed. Chatbot can't connect me to customer support

Darrin_Public
Great Neighbour / Super Voisin

Hi.  The chatbot recommended I post in here.  

Coming from Koodo Mobile, postpaid cell account.  Subscribed to the public mobile 34 dollar plan.  Got my sim today but the app could not activate the sim nor port my number.  

It asked me to speak to a customer service agent but the help chatbot seems to disallow that, or I can't figure out how to reach a human.  Any ideas?  Appreciate any and all help!

2 REPLIES 2

Darrin_Public
Great Neighbour / Super Voisin

thank you very much!

EB0
Deputy Mayor / Adjoint au Maire

@Darrin_Public Send a private message to CSA through the following link to help you activating  your account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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