Activation - didn’t get bonus data

[Mjraval]

I did a new activation, used the promo code for bonus 2.5GB data that was emailed to me, but the bonus data does not seem to be added to my account. 

[Anonymous]

 @Mjraval : There are two coinciding promotions. One is the lunar new year for 2gb for 8 months on >= $25 plans. The other is an ongoing one offering 2gb indefinitely on >= $35 plans. If you used that one on a $25 plan then it won't work. You'd need to contact the CSA's to explain your mistake and they should be able to change it to the lunar promotion. If you submitted your email address and used that same address then also good.

[hTideGnow · Accepted solution]

HI @Mjraval   you might be talking about the Lunar New Year bonus.  Then yes, $25 plan is good and 2GB for 8 monhts

Please open ticket with PM Support and tell that it was missing

To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. Type: Missing promotion
2. Click: My bonus is missing
3. Then click "Contact Us" ,
4. and then click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mjraval]

Promotion did specify $25 plans or higher were eligible so not sure why it wouldn’t work. 

[Dunkman]

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@Mjraval wrote:

It was one posted as valid on $25 or higher plan 

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@Mjraval 

According to announcements, within 30 days

https://productioncommunity.publicmobile.ca/t5/Announcements/Lunar-New-Year-Offer/td-p/777689

How to Activate:

1. If you need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM will arrive in 3-10 days. Order by February 2 and activate by March 1 to get this deal. 
2. Visit activate.publicmobile.ca to activate online, or activate in-store
3. Bonus data will be automatically applied to eligible rate plans within 30 days of activating, and for 8 months after activation.

[hTideGnow]

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@Mjraval wrote:

It was one posted as valid on $25 or higher plan 

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HI @Mjraval   2GBBonus never works on $25 plan. 

[Mjraval]

Yes correct my mistake 

[Mjraval]

Yes correct 2gb not 2.5. Otherwise I did use the correct email and chose $25 plan

[Mjraval]

It was one posted as valid on $25 or higher plan 

[hTideGnow]

HI @Mjraval   How long you have signed up for PM?  Usually they will add the promotion within 48 hours.  Wait the full 48 hours and check back My Account.  The data should appears in the My Promotion section on the Overview page

[BKNS27]

@Mjraval 

You need to purchase a $25+/month plan for the 2gb for 8 months…not 2.5gb.

Also, while activating the SIM, you must use the same email address as the email sent to you by PM.

[Dunkman]

@Mjraval 

Which code did you use?  The lunar new year code?  Or the $35 + plan, reoccurring 2GB code?

It can take a few days to show up.

[VIP_Tech]

Hi @Mjraval 

sorry you mean For 2GB of monthly bonus data ( 2GBBONUS )

if you Enter that code they will applied within 3 days.