Activating

[JReimer]

Hi community I have a problem. Can someone help?  I exported my eSIM number from Koodo completely to public Mobile. now I can’t  confirm the account at public Mobile to activate the number !

[hTideGnow]

HI @JReimer 

you can't even make calls?

I saw people suggested you to contact support, you haven't done so still after over a week??

 please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[JReimer]

How do I contact customer service I need help?? I ported my number from Koodo to public mobile I never got service from public to complete the activation?? 

[JReimer]

Hi there. How do I contact CS Agent?

[RavingRaven]

@JReimer 

You have the same problem as @Rapial. Your Sim card(s) did not provision correctly to your account(s) upon activation. Only customer support can fix this issue.

Please include in your private message to customer support the following info:

• Full name and address (or postal code)
• Phone #
• Email address
• Sim card #
• Last 4 digits of your payment card used to pay for your service.
• Plan description and amount.

Only give this info in your message to CS_ Agent. This will give them all of the info necessary to access your account and provision your Sim card to it without the need to contact you first and wait for your reply.

Once your Sim card is provisioned you will have full Public Mobile services and you will be able to recieve the verification codes to access your self serve account.

[cellphoneuser1]

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@Rapial wrote:

Ported from virgin to public

still showing SOS.Trying to activate e sim

---

Public eSIM showing SOS means that it's not a porting issue.  Have you selected the eSIM for use (if the phone supports more than one SIM)?  Public eSIM should work even if poritng isn't done, just no incoming calls and incoming text messages (from customers of other carriers).

[slusagm]

so, it is a problem with the sim card and not porting.  You need PM to help.   At this stage,  you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Rapial]

Ported from virgin to public

still showing SOS.Trying to activate e sim

[slusagm]

give us more information.

which provider you are porting from? and your phone can make and receive calls with the PM sim?

[Rapial]

I am facing the same issue 

[cellphoneuser1]

---

@Handy1 wrote:

@JReimer  Was your Koodo account pre paid or post paid ? If pre paid you need to choose a new temp number from public mobile and then get support to help you transfer the number 

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I think that temp number is needed for Koodo postpaid too, but customers can do the port in the Self Serve app or site and no CSA is needed.

[JReimer]

We are monthly customers at Koodo 

[slusagm]

then message PM using then link above 

[JReimer]

It is totally exported from Koodo 

[Handy1]

@JReimer  Was your Koodo account pre paid or post paid ? If pre paid you need to choose a new temp number from public mobile and then get support to help you transfer the number 

[JReimer]

I don’t have any service on that number 

[slusagm]

is your Koodo sim still works?

your PM sim can make and receive calls and text?

if port is the problem, call the PM porting assistance team, I will send you the number to your inbox in the community 

but if you cannot make calls , the it is eSIM problem, message PM here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437