Activating my account

[Ramfun]

I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for information for work. It’s just got me baffled

[hTideGnow]

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@Ramfun wrote:

I am at the point where. U get yr 6 digit code verified my account and it stops me 

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HI @Ramfun if you have not reached the Step 6 finalize payment yet and got this code request when you login to the app, then message support agent as advised above

but if you already go to Step 6, then the code would have sent to your sim card with the old carrier (if you requested porting).  Also, check the PM sim and see if it works

[Ramfun]

I am at the point where. U get yr 6 digit code verified my account and it stops me 

[hTideGnow]

hi @Ramfun 

at what stage you were at when you activated? did you use the app? give us more details what you have done so far with the activation.  

or you can message support agent here for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Ramfun 

PM is a online service so you need to download the PM app to activate your SIM.

To contact a CS_Agent, click on your avatar top right then to Messages and send to CS_Agent or on Chat and type in Submit a Ticket.

[Handy1]

@Ramfun  You are using the app to activate ? Not website you need the app and reboot the phone once . If using the app and same situation get support to help fix for you 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437