Activating my account on a new phone

[KatieKeast]

Hello,

I got a new phone, new sun from public mobile, switched my sim and switched it on my account.  
Now neither phone’s cellular is working. When I try to submit a ticket I can’t because it is asking for two-step verification which is sent as a text message and I can’t get texts! Please help @CS_Agent

[KatieKeast]

You guys - the SIM wasn't sitting in the slot well enough to activate *eye roll*.  I just needed to take it out and put it back in.

But it worked!

Thanks for everyone's help.

[KatieKeast]

Jesus. Ok thanks 

[Handy1]

@KatieKeast  .can be 10 mins to 2 hours on average 

[HALIMACS]

@KatieKeast 

20 minutes to 2 hours is the norm.

[KatieKeast]

@Handy1 any idea how long they take to reply?

[KatieKeast]

Thank you!!

[Handy1 · Accepted solution]

@KatieKeast  Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[KatieKeast]

thank you. Now when I try to submit a ticket is says this - 

“Oops! We encountered an error processing your request”

[HALIMACS]

@KatieKeast 

Use the "resend code" option, and eventually, you'll be given the option to send the code to your e-mail.