06-19-2023 08:10 PM
Hello,
I got a new phone, new sun from public mobile, switched my sim and switched it on my account.
Now neither phone’s cellular is working. When I try to submit a ticket I can’t because it is asking for two-step verification which is sent as a text message and I can’t get texts! Please help @CS_Agent
Solved! Go to Solution.
06-27-2023 05:03 PM
You guys - the SIM wasn't sitting in the slot well enough to activate *eye roll*. I just needed to take it out and put it back in.
But it worked!
Thanks for everyone's help.
06-19-2023 08:41 PM
Jesus. Ok thanks
06-19-2023 08:37 PM
@KatieKeast .can be 10 mins to 2 hours on average
06-19-2023 08:36 PM
20 minutes to 2 hours is the norm.
06-19-2023 08:34 PM
@Handy1 any idea how long they take to reply?
06-19-2023 08:27 PM
Thank you!!
06-19-2023 08:18 PM
@KatieKeast Please
Message support directly
06-19-2023 08:16 PM
thank you. Now when I try to submit a ticket is says this -
“Oops! We encountered an error processing your request”
06-19-2023 08:11 PM
Use the "resend code" option, and eventually, you'll be given the option to send the code to your e-mail.