03-01-2024 09:08 PM
I downloaded the app and started the process of activating my esim but received an error "SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a customer support agent." I am unable to get through to a customer support agent through the chat bot. Please help ☺️
03-01-2024 09:29 PM
@softech Thank you for taking the time to reply. Unfortunately when I log-out and reopen the app, the error message still appears. I don't see the "confirm full access prompt"
03-01-2024 09:12 PM
are you activating esim or physical sim?
and first try this,
if that does not work, open ticket with PM support: