Activating eSIM while roaming

[Thiagon]

 Hi, I’m currently outside of Canada( more specifically Brazil) and trying to activate an eSIM, it will not work. My iPhone 14 pro adds the eSIM under Settings/Cellular/SIMs but the Public Mobile eSIM says “Activating…” and then I get a message telling me to contact public mobile and saying the activation didn’t work.

 

I already bought 2 eSIMs and even an international roaming addon and still get nothing. Can someone help me?!

thanks

[softech]

@Thiagon only you can remove the screenshot from your album

come to this link

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/372748/tab/all

move the most to the top right corner of each image and click X to delete 

[Handy1]

@Thiagon  Submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Thiagon]

Thanks for the input everyone. Does anyone know if I can get a refund for the addon international roaming package I bought?

[Thiagon]

Can you please remove the screenshots from my post? Didn’t realize I was sharing my number 

[Thiagon]

Can you please remove my screenshots from my recent post? I didn’t realize I was showing my phone number on it

[Dunkman · Accepted solution]

@Thiagon 

Unfortunately, Public mobile does not offer international country roaming (except for USA - requires extra add on).  You can't activate a PM plan in Brazil.  Public mobile will not work in Brazil. 

When you return back to Canada, you could complete the activation if you still need the service. 

[Handy1]

@Thiagon  Sorry Pm only has roaming in the US . It won’t work in Brazil . You best to get local ore laid simcard in Brazil for your trip 

[Sansan]

Please note that public mobile services cannot be used in Brazil or another country other that Canada.  Or USA with US add-on.

But if you need to reach support to ask questions or verify some information you can message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437