Activating account with already active SIM card

[dariyaakhova]

Every time I log in after purchasing a new plan I get the error message that my SIM card is already activated. I cannot access my account or complete activation, even though my plan works and I pay a monthly bill. I need help accessing my account and completing activation.

[Handy1]

@dariyaakhova  You will need support to help you can engage them by sending 

  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[hTideGnow]

hi @dariyaakhova 

it is just a login problem.  But you will need to have PM support agent to sort this out for you

You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage