Activating SIM - ran into issue - now it says SIM invalid

[Shilpas]

hello,

i am trying to activate the new SIM i received. I went ahead with the steps but upon review found the address was wrongly entered so went back to the previous screen and corrected it, but now i receive a SIM invalid error so stuck. The first time the SIM was valid and it went through. 

[computergeek541]

Modearator_Team and @Triguy ,

In this type of situation, sending a private message to the mdoerators would not help. When someone starts an activation but then clicks on the back button, a known side affect is that the sim card number will be show as invalid for 50 minutes.  The only remedy for this is time.

[Triguy]

Here’s when and how to contact the Moderator Team:

• You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[CS_Agent]

Hi there!

Please, send us a private message via Community and we will gladly assist you with this. 

Public Mobile Team

[geopublic]

@Shilpas  Is your phone locked to your previous provider? If yes, you need too call then and get it unlocked before you can use it with a PM sim.

[gblackma]

@Shilpas  try manually selecting PM as your network and restart your phone, waut 30 seconds and restart it.  If thus fails, whats the make and model of your phone?  Thanks.  

[Shilpas]

The application went through, but my Sim is still not activated. It does not seem to identify public mobile network and does not get registered in the network yet.

[geopublic]

@Shilpas  During activation if for any reason your session errors out you need to wait for an hour for the current session lock to timeout otherwise you will get the dreaded invalid sim card error.

Try again in an hour and it should work.

[gblackma]

To add to what @Staliger  suggested. Go to private/ incognito mode. Welcome to PM  @Shilpas . Stay safe. 

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[Shilpas]

ok i will try.

[Staliger]

@Shilpas Please wait for 1 hour and try again. Clear cache and cookies.