@Peter77 wrote:The activation process cancelled my previous account and then left me with NO SERVICE and a support message that says to wait 48 hours. This is unacceptable.
@Peter77 Need some more details. So you had an account with PM and then you activated another account using the same email? The only way your existing account closes out is if your port out your number. Is that what you did?
If you ported your number from another provider and you are getting no service then try restarting your phone. If that doesn't help and your phone is unlocked then your account wasn't provisioned properly so you need to submit a ticket to PM to get it reset.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
