09-25-2023 02:27 PM
I am caught in a swirling vortex of auto-generated codes being send to my email, lets complete your activation screens, and misery. I cannot seem to activate my new account. Please help.
09-25-2023 02:40 PM - edited 09-25-2023 02:41 PM
@LK9653 And you been charged already ? Have you tried SIM card in the phone and reboot it ? If still no luck support can strain things out for you anyways . Note after you submit ticket to support they should reply with in the hour . So just keep an eye on your community in box for their reply top of page if on computer you should see envolope icon if on mobile tap your avatar and select message .or you can use this link to your in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-25-2023 02:36 PM
hi @LK9653
and what phone do you have? you already put the sim in a phone and tested and it is not working?
09-25-2023 02:34 PM
Physical Sim. I will send them a private message.
09-25-2023 02:32 PM
HI @LK9653
physical sim or eSIM?
if eSIM, try to scan the QR code from the Welcome email to complete the activation
09-25-2023 02:30 PM
@LK9653 eSIM or physical sim ?
here’s a link to support also
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-25-2023 02:29 PM
HI @LK9653
at which step you are stuck at or what error message you got?
you got passed payment? did you just use browser to activate? if you were using browser, please download the PM app and use the app to complete the activation
09-25-2023 02:29 PM
I have downloaded the app. I made it all the way to step 6 before getting the "subscription not activated" screen. It sends me to customer support.
09-25-2023 02:27 PM - edited 09-25-2023 02:28 PM
@LK9653 Have you downloaded the PM app yet to finish the activation yet ? Try that first please if. Not .