Activated service but eSIM didn’t download

[Shan12J]

I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work because again, my eSIM isn’t working. 

[samsunga31]

Hello.

Did you check your settings to confirm it didn't download? Just wondering as I've heard of people saying it didn't download to find out it did and just needed to activate it as the primary service and then restarted. Confirm?

[softech]

@Shan12J 

to change your subscription from eSIM to physical sim card at this stage, you will need to engage PM support.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there