Community

noaccountpls · ‎09-26-2022

I have been getting all kinds error messages, when I’m trying trying login to all account pages I cannot bookmark individual webpages they will not load I always have to start at the main webpage, then choose account or rewards no problems with community is anyone else having any troubles? I’ve tried cleaning out my browser history. it will always work if I go to the public mobile.ca first, but if I bookmark each individual link, they do not load not sure what to do.

The message is:

{
  "message":"Request header or cookie too large"
}

esjliv · ‎09-26-2022

@noaccountpls if your bookmarked link is not letting you sign in, once you have the incognito mode tab open, or tried a different browser then go to the "Sign In" option at the top right of the Community page, and sign in that way rather than allowing the bookmark/favorite link to fill in automatically for logging in.

gpixel · ‎09-26-2022

if one is needing to make account changes I suggest not waiting till the last minute. in my experience this has always happened around this time of the night. even on the old site, it just wasn't as frequent. Sunday nights are regularly like this

balaca · ‎09-26-2022

Same situation here. Ever since the site upgrade, self-serve login fails more often than it works. Doesn't matter moblle/laptop, chrome/firefox, normal/incognito, clear cache or cookie or not, I get this same error.

Login Error

Totally frustrated and just submitted a ticket flagging this 😕

computergeek541 · ‎09-26-2022

@noaccountpls wrote:
I have been getting all kinds error messages, when I’m trying trying login to all account pages I cannot bookmark individual webpages they will not load I always have to start at the main webpage, then choose account or rewards no problems with community is anyone else having any troubles? I’ve tried cleaning out my browser history. it will always work if I go to the public mobile.ca first, but if I bookmark each individual link, they do not load not sure what to do.

On my phone, Pubilc Mobile had installed on my phone uses https://community.publicmobile.ca

(which doesn't work) while the current site is https://productioncommunity.publicmobile.ca.

I'm wondering if that has something to do with it.