My husband has been on auto pay for over a year and suddenly his phone is suspended. They have not tried to take the funds from his account. The funds were there though. ?
My phone has been suspended and the only thing I can think of is the cc has a new expiry date, I entered the new expiry date but I still do not have phone service, what more can I do
If you have successfully added a payment card then now you need to make a manual payment from it to reactivate your account. Maybe even click the reactivate button.
My phone has been suspended and the only thing I can think of is the cc has a new expiry date, I entered the new expiry date but I still do not have phone service, what more can I do
My husband has been on auto pay for over a year and suddenly his phone is suspended. They have not tried to take the funds from his account. The funds were there though. ?
@Gal222 hi does his cc need to be updated in his self serve ? sometimes autopay fails do you see a reactivate button there if so press it
Log into the self serve account and either make a manual payment or purchase a voucher and call 611 to make a payment. Also you can pay using recharge.cim or ding.com but there is a service charge. If you still need further assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.
