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Account problem: new SIM, new service, new phone number, no service

pmuserv
Great Neighbour / Super Voisin

I have a new SIM, activated new service with new phone number, but do not have service.

My phone is an unlocked Google Pixel 4a 5G phone.

(I have tried 5g and 3g preferred network type, but it doesn't make a difference)

 

When I try making a call, my phone says "mobile network not available".

8 REPLIES 8

pmuserv
Great Neighbour / Super Voisin

Apparently in another post, someone said that if 

Plans & Add Ons shows a phone number, then there is a backend problem with the number assignment.


How can I get someone from Public Mobile to look into this backend problem?

I assume this is a common problem and easy fix...

@pmuserv 

Your pm sim card did not activate correctly. Click on the chat bubble at the bottom right corner of your screen. Type sim card activation reprovisioning and human and follow the prompts to submit your ticket to the moderators.

 

Keep an eye on your private message box for a message from the moderators in the next hour or two.

@pmuserv 

Although you can try taking out the sim card for a few minutes. Reseat it and reboot your phone just in case.

BKNS27
Mayor / Maire

@pmuserv 

Try rebooting the phone by powering down the phone then check to see if the PM SIM is seated in properly. Then power on the phone to see if the network is connected. It should show Public Mobile on the top left corner of the phone.

If this fails, click on the SIMon chat button and ask to contact a moderator for help.

 

BTW, PM doesn’t connect to 5G…only 3G.

 

@BKNS27 

Pm connects to 4G LTE and 3G. It automatically switches to 3G for calling.


@darlicious wrote:

@BKNS27 

Pm connects to 4G LTE and 3G. It automatically switches to 3G for calling.


Or is "It" the phone? 🙂

Cool. It took me down to the diagram to figure out what UE was.


@pmuserv wrote:

Apparently in another post, someone said that if 

Plans & Add Ons shows a phone number, then there is a backend problem with the number assignment.


How can I get someone from Public Mobile to look into this backend problem?

I assume this is a common problem and easy fix...


@pmuserv 

 

Does the SIM work inside another phone?

 

Reset your network settings with the Public Mobile SIM card in the device.


@z10user4 wrote:

@darlicious wrote:

@BKNS27 

Pm connects to 4G LTE and 3G. It automatically switches to 3G for calling.


Or is "It" the phone? 🙂



@z10user4 

Yeah, yeah, yeah that's what I meant!🙄

 

Edit:

That was more info than I needed to know about calls switching to the 3G network.