activation

[Jim-0553]

• I want to activate 2 cell phones with you and want to talk to a live person to get clarification of a couple of questions. I have filled out all the necessary information required on the internet and am ready to click the pay button. I called your phone number several times and the MACHINE directs me to the internet. If public mobile customer service does not allow customers to talk to a live person when necessary, then please let me know and I will activate with a different company. Customer service is important to me.....Thanks....Jim

[hTideGnow]

hi @Jim-0553 

what question you try to ask?  maybe we can help

and with PM, there is no number to call.  If Chatbot cannot answer the questions, you can ask here

or if you want PM support agent to help, message them here:          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@Jim-0553 wrote:

• I want to activate 2 cell phones with you and want to talk to a live person to get clarification of a couple of questions. I have filled out all the necessary information required on the internet and am ready to click the pay button. I called your phone number several times and the MACHINE directs me to the internet. If public mobile customer service does not allow customers to talk to a live person when necessary, then please let me know and I will activate with a different company. Customer service is important to me.....Thanks....Jim

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Hello @Jim-0553 

1. There is no live person here. Everything is self serve. Customer service is done through private messages and can take hours to get a response. Not sure what number you're calling but PM doesn't have one.

2 You have to sign up via the app on your phone. 

You may wish to try Koodo or Telus.