Account locked

[Henyem]

Hi, I refered my brother and we now have the simcard. Unfortunately the account got locked for more than 12 hours. We tried to reset the password after three hours but it is still locked. Can someone please help us unlock it and proceed with the simcard activation?

[Henyem]

I just found the solution. After resetting the password we had to wait for at least 3 hours. It's all good now. Thank you!

[Luke44]

ave you tried waiting 12 HOURS? 🤗

[Handy1]

@Henyem  Please submit ticket with support using this direct link 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

Try clearing the PM App cache and data, then trying the activation again @Henyem 

[Chalupa_Batman]

Hey @Henyem 

If you're having trouble getting into your account you can reach a CS Agent via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And this is how you sign up for Public Mobile

How to sign up with Public Mobile