Account locked out, unable to answer security question

[jk778]

Hello,

I am trying to change my payment method, it seems like I have forgotten my password and security questions and currently locked out of my account.

Please help me get this sorted out

redacted

[hTideGnow]

@jk778  

this is a public forum.  Please click on the 3 dots and edit the post and remove the phone number

you can open  a ticket with mod to reset the password 

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv · Accepted solution]

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@jk778 wrote:

Hello,

I am trying to change my payment method, it seems like I have forgotten my password and security questions and currently locked out of my account.

Please help me get this sorted out

---

@jk778 

This is a public forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

You could try waiting an hour to try to access your account again after it gets unlocked. when you do, try opening a tab in incognito mode.

If still having issues, ask Moderators to get you back in to your account.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)