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Account hold

Briggske
Great Neighbour / Super Voisin

My phone was stolen and I can't get into my account without it. How can I put a hold on my account until I can get my number transferred to a new sim card?

2 REPLIES 2

hairbag1
Mayor / Maire

@Briggske 

click one of these links to start process of CSA assistance...

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

will13am
Oracle
Oracle

@Briggske , you should be able to login to your online account and receive 2FA code to your registered email address.  Once in the account, you can register your phone as lost/stolen which will put the account on hold until you can obtain a new SIM card to replace the current one registered in the account.  If you are having issues with this, use the chatbot link to initiate a support ticket.  

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