Account automatically updated by mistake

[Peigirl]

Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did  not want it to. I was closing this account

[BKNS27]

@Peigirl 

There are 2 options to close your account:

1- Port your old number to another carrier.

2- Stop payment and your account is suspended for 90 days.

Login to account and disable AutoPay.

It might be better to continue service for another 30 days then port out.

[computergeek541]

---

@Peigirl wrote:

Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did  not want it to. I was closing this account

---

Unfortunately, this is a prepaid service and there generally are no refunds.  If you haven't already done so, please go into your Self Serve acccount to disable pre-authorized payments. After 90 days of account suspension, the account will automatically be closed.