Accidentally purchased plan twice

[Cookiemonster27]

Hello guys I am freaking out, I accidentally bought the same plan which had been bought by my autopay just a few hours ago. I don't think I used any of the services yet, is it possible to get a refund? Have any of you guys ever gotten a refund?

Please help I am freaking out

[Cookiemonster27]

Just did, What if they refuse ?

[HALIMACS]

Ahhh @Cookiemonster27 

Did you get caught up in the alarming renewal messaging which displays on your self-serve account on the eve of renewal?

You're not the first, and probably won't be the last.

Make sure to let the customer support agents know the messaging confused and caused you to act and they will most certainly refund you the excess payment.

[BKNS27]

@Cookiemonster27 

Contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They will pm you back in the morning since their hours are 9:00am to 10:00pm EST so keep your eyes open for their reply back to you in the Messages section in your avatar on the top right.

[Cookiemonster27]

First one in payments history shows as autopay charge, second charge say Purchased $34 Phoenix 30GB ULCW Base Plan < this is the one I accidentally bought thinking my plan wasn't active.

[BKNS27]

@Cookiemonster27 

Are you seeing the double charge on your CC statement or on your account.

If it is in your statement, check to see if the charges are pending or posted.

If it is in your account, the first amount is your current plan (non-charge).

The second amount is your Top-up amount (charge) for your monthly plan.