12-08-2023 08:09 PM
I accidentally bought the wrong data add-on and ended up with a US roaming one.
I have submitted tickets only to have them closed. (why close tickets after 24 hours?)
I have resubmitted again today but have gotten nothing back.
It has been 8 days since my first ticket.
Also, why do some employees ask me for a bunch of extra information like pin and stuff where as others just need my phone number to resolve an issue?
I am getting frustrated with the inconsistent service, and my tickets being cancelled.
(Because of this i always submit 2 tickets, hoping that one employee figures it out and doesnt just sent me another "need more info" mail then cancels my ticket)
Help
12-08-2023 08:51 PM
I have sent a pm to the link you provided.
I am seriously considering switching phone companies though at this point.
over a week and all tickets cancelled
12-08-2023 08:36 PM
Why do tickets auto delete after 24 hours, this is unhelpful.
I have to wait for things to resolve, why cant your system wait for me to respond (especially as i wasnt expecting a message, and instead just to be fixed)
12-08-2023 08:32 PM
I explained this in all 3 of my tickets i have submitted since a week ago
12-08-2023 08:31 PM
I check it all the time
This is the 3rd ticket
12-08-2023 08:24 PM
can we assume you check your account regularly to see if they made the change for you ? If you log in on a laptop, click the little spinner in bottom right corner for current info...
12-08-2023 08:11 PM - edited 12-08-2023 08:15 PM
@ansamatthews First check you community on box for their reply @ansamatthews if no reply . Try again to Contact support explain jjust that and ask them to reverse it for you
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437