Accessing other accounts

[Beagles]

I have made the switch to freedom mobile for their $24 for 4GB 4G service.

The problem now is, I cannot seem to access my wife and children's accounts using the email's set up for them.

How do I get the account # associated with their accounts if I cannot log on?

I need their account #'s in order to move them over to Freedom as well.

Or are their account #'s the same as mine?

[Phil_Adelphus]

@Beagles   I just logged in to my account, no problem. 

[Beagles]

Ok, thanks. Maybe the system is down right now? Is anyone else having problems?

[Phil_Adelphus]

@Beagles   Yes, each account has to have a different email address.

[Beagles]

---

@Phil_Adelphus wrote:

@Beagles   I don't know why that would affect your ability to access their accounts but perhaps Freedom would accept the IMEI's instead of account numbers.  If the numbers can be ported that way then the PM accounts will automatically close.

---

Does each email have their own account #?

[Phil_Adelphus]

@Beagles   I don't know why that would affect your ability to access their accounts but perhaps Freedom would accept the IMEI's instead of account numbers.  If the numbers can be ported that way then the PM accounts will automatically close.

[Hollister]

@Beagles 

Each account at PM would have had a different email account. If you still cannot access contact an agent.

• you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.