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08-01-2024 09:49 PM
I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!
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08-03-2024 04:03 PM
It was a hard sim. I did try in her phone and nothing 😞 but I have created a ticket with PM. Fingers crossed. Thanks
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08-01-2024 10:13 PM
did you use esim or hard sim ? How did you cancel the first sim ? If it's a hard sim, put it back in her phone and give it a try. It could still work if activated successfully. If you mean esim...that's something else then.
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08-01-2024 10:05 PM
you used eSIM??
did you try to click Didn't receive code and check if Send email is a choice??
if no email choice, then you need PM to help. You cannot open ticket with Chatbot at this stage, so message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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08-01-2024 09:54 PM - edited 08-01-2024 09:55 PM
How did you cancel the SIM card?
send a message to CSA through the link , they will help fixing this issue, they may return back to you by tomorrow
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437