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Jen231
Great Neighbour / Super Voisin

I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!

4 REPLIES 4

Jen231
Great Neighbour / Super Voisin

It was a hard sim. I did try in her phone and nothing 😞 but I have created a ticket with PM. Fingers crossed. Thanks 

hairbag1
Mayor / Maire

@Jen231 

did you use esim or hard sim ? How did you cancel the first sim ? If it's a hard sim, put it back in her phone and give it a try. It could still work if activated successfully. If you mean esim...that's something else then.

slusagm
Mayor / Maire

you used eSIM?? 

did you try to click Didn't receive code and check if Send email is a choice??

if no email choice, then you need PM to help. You cannot open ticket with Chatbot at this stage, so message them here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EB0
Deputy Mayor / Adjoint au Maire

@Jen231 

How did you cancel the SIM card?

send a message to CSA through the link , they will help fixing this issue, they may return back to you by tomorrow 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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