Access to my account

[heidivonmac]

Hi, I do not have access to my account. When I log in, it asks me for the code and when I put it in, the page I see is just the main page of Public Mobile.  If I click on my account, it will just refresh the page.

Could some one help?

Thanks

[heidivonmac]

Hi @Sansan, I do have an Eversafe ID. Thanks though.

[Phil_Adelphus]

@heidivonmac  I'm guessing here but is the page you see the one that says sharing is caring?  If so you need to click on the > in a circle bottom left of the page in a browser, or a + in a circle bottom left if using the app, then you will get a menu with access to your profile, subscriptions etc.

[Dunkman]

@heidivonmac 

Website is finicky and has caching issues.

You can try to login with a different web browser, clear cache or incognito mode.  Or you would try a different device or even the PM app.

[HALIMACS]

@heidivonmac 

Try the PM app if you’re using the website.

Or vice versa if you’re using the PM app…

[Sansan]

@heidivonmac did you create an Eversafe ID? If not that's probably why.  Message a cs agent atcthe link below to have them link it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437