Acc suspected unexpectedly

[golodv]

Hi there.

Today should be auto top up, but it did not happened. And service stopped.

No problem with card for auto top up. I checked.

What should I do next?

[golodv]

Thank you! Its really helped.

[golodv]

Yes, I used it, but I did not find such button there. I will try to use links maybe.

[softech]

@golodv 

you can make a manual payment on the the following page. Load enough funds and account should renew itself 
https://myaccount.publicmobile.ca/en/account/payment/funds/card

And if you need to reset your account PIN, please use this link
https://myaccount.publicmobile.ca/en/account/reset/pin

[hTideGnow]

HI @golodv 

did you try using the PM app? see if you have such button on the app

[golodv]

Where I can find public mobile account PIN? I have no SIM

[golodv]

Sorry, I can not find button Pay and Resume. I changed my payment card and have no clue what will be next. But still no service.

[Meow]

If autopay did Not work for you for whatever reason try adding funds manually and then force payment.

[hTideGnow]

hi @golodv 

yes, autopay will fail sometimes.  In such case, you need to make a manual payment

 login again using Incognito/private/secret mode on your browser. See if there is a button Pay and Resume service. Click and pay