About my bill

[Ikram1960]

This month i payied 31$  but every month from 9 years i paid 24$ .why now i paid more 

[geopublic]

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@Ikram1960 wrote:

This month i payied 31$  but every month from 9 years i paid 24$ .why now i paid more 

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@Ikram1960  The only explanation would be that you purchased an add-on or you switched plans. If non of those applies to you and you have checked your Payment history and still feel there is a problem best to submit a ticket and ask PM to investigate and fix any issues.

[ChuckYeah]

There have been a few occasions lately,O 23 24 come to mind, where users rewards did not post before renewal. If the difference in your charges differ by you rewards, you should probably send a ticket to @CS_Agent .

They said they were able to fix these issues so I'm sure they can fix yours as well.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

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Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

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[Daps]

You can find the answer if you look at your payment history.

Or do a screenprint for us (without showing any of your personal info) and we can help explain.

If there was an error, you can contact moderators by submiiting a ticket.

[GinYVR]

@Ikram1960Log into your selfserve and click on My Payment History to see anything is amiss. Since everyone on here is just a Public Mobile user like you, we don't have access to your account particulars. If you like you can post screenshots of your account history so we can help you decipher.