@Gill1963
Can you screenshot the payment history going even before affected period with sensitive info blacked out
Do all the charges show up on your account or are there any other charges on the credit card that were not applied to your account?
If so could you please list or even better screenshot them with sensitive info blacked out again.
Then community would be able to suggest how best to proceed with moderators
Side note, they will close a conversation if they don't receive a response, the still leave it open for another 24 hours or so. You will notice in the community that the original poster would just abandon the conversation, they either figured it out or one of the solutions worked but they often don't bother to come back and let the rest know, so even if through circumstances beyond your control there is no response, the policy is to close the issue otherwise the system word be loaded with ghost issues. But this is why it is also possible to pickup the conversation again, it's never final until both parties agree. And sometimes it may just be a mistake, I'm not sure how things work in the background, but I can imagine it's possible to press a wrong button too.
