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A1 Forbidden can't sign in

Nigelm356
Great Neighbour / Super Voisin

Hi, just subscribed, almost got through the esim activation and it failed on the last step. I contacted my other provider to see if there's a port block and there was not. Now when I try to sign in it says A1 Forbidden. And I can't talk to support directly because I can't sign in. I've already tried clearing cache and everything and trying on a complete separate computer and the same thing happens.

 

Please help, I'd like to be a customer but I actually can't be at the moment.

1 REPLY 1

hTideGnow
Mayor / Maire

HI @Nigelm356 

try to uninstall , reboot and reinstall the app and try login again

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

 

For the esim, are you setting up on iPhone or Android? check the sim manager screen, the PM sim might already be there

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