02-15-2018 05:56 PM - edited 01-05-2022 04:08 AM
Here is the language that brought most of us in. If and only if this language applies to you, and you disagree with PM's recent increase, please sign below.
Please note the "no surprises" and "as long as you are an active customer". This is what I agreed to, and this is no doubt what many of you saw and agreed to.
Public Mobile is doing a series of things that seem reprehensible, and an outright betrayal of their agreement;
1) They are voiding the agreement to not change pricing
2) They are erasing prepayments, including, but not limited to, payments for service, payments for longdistance within North America, and payments for internet and data service.
3) They are forcing people to switch to a scheme that requires credit verification. This was obscure to me, but reading caused me to grasp it. Some folks are working hard but have terrible credit scores. By forcing them to switch from a reliable prepaid service to a postpaid service that will automatically reject them, you condemn existing honest working poor customers to a life without communication.
What Public Mobile is doing is not merely contemptible, but in direct violation of our customer agreements ("your plan price will remain at $120, even after your initial 90 days. No surprises.").
Here is what I intend to do:
A) I am a 20 year + direct shareholder of Telus. If this is not resolved, I will attend their annual meeting in Calgary or Toronto (last years was in Toronto) and I will ask a question we all agree to. I invite you to vote, I invite you to hire a lawyer to select one. Along the lines of "Why is your PublicMobile Brand permitted to engage in flagrantly dishonest behaviour?"
[To Telus executives, I'm happy to prove I am a longstanding 20 year direct shareholder. Contact me via email and I can prove it.]
B) If you sign below I will incorporate your complaint into mine. We will complain to the CCTC and the CRTC
C) I am willing to contribute [redacted] towards a crowd-funded [redacted] against PM/Telus. This will require serious funding well beyond this to be effective.
Sign up if you were brought in by this language (above) and if you are willing to proceed further.
02-16-2018 12:04 PM
Please sign me in, thanks.
02-16-2018 12:02 PM
I am in for any group action taken against this defraud
02-16-2018 12:01 PM
im in!! we have to show them that they cant screw with us hard working canadians!
02-16-2018 11:58 AM
sign me up
02-16-2018 11:26 AM
I will be filling a complaint to CCTS if Public Mobile does not attempt to help me resolve my complaint regarding this price increase from $120 to $150 per 90 days.
02-16-2018 11:23 AM
please count me in!
02-16-2018 11:21 AM
in!
02-16-2018 10:58 AM
Not sure what we need to sign but, my wife and I are in
02-16-2018 10:48 AM
why not! add my name to the list.
the corporations have to realise their marketing messages need to mean something.
02-16-2018 09:36 AM
Count me in.
02-16-2018 08:42 AM
I’m in
02-16-2018 08:37 AM
I am in.
02-16-2018 08:07 AM
signed.
Im in!
02-16-2018 07:20 AM
please count me in.
02-16-2018 07:15 AM
Sign me up! I also have this message from them
02-16-2018 04:08 AM
Im in.
02-16-2018 01:30 AM
Count me in please and thank you.
02-16-2018 01:28 AM
Yes, thank you for taking the lead.
Please include us - two lines
02-15-2018 10:35 PM
I’m want to be a part of this. I was grossly mislead, and left a good plan to migrate to Public Mobile. Now Telus has increased the price by an unprecedented 25%, this is absurd, I have referred many people and convinced them Public Mobile would not unethically increase prices like the other scummy phone companies. Not only have I lost credibility, but I will have to pay more?!?
02-15-2018 09:21 PM
What's the hashtag to talk this up on twitter?
02-15-2018 08:51 PM
Signed
02-15-2018 08:49 PM
I was hoping it was a fake message...
02-15-2018 08:46 PM - edited 01-05-2022 04:08 AM
Hey PM,
Please contact me to resolve the recent price hike on the 12GB $120 plan.
I find a 25% price hike unreasonable. I am up for renewal next month.
When I signed up to the plan it was advertised as not increasing as long as I remained a paying customer. I feel this is like a bait and switch, attracting new customers and the very ones who supported you in the beginning, and abandoning us all right after a three month renewal.
Per legislation and CRTC/CCTS requirements I am initiating this as an attempt at open dialog with you, my service provider to amicably and simply resolve this issue.
If you do not respond within a reasonable time frame I will assume that you reject all communication on this topic and proceed with a complaint to the CCTS and then the CRTC.
Sincerely,
Kevin
02-15-2018 08:44 PM - edited 01-05-2022 04:08 AM
02-15-2018 08:41 PM
I'm in
02-15-2018 08:36 PM
In!
02-15-2018 08:25 PM - edited 02-15-2018 08:37 PM
Not sure how I 'sign up' but I'm certainly onboard with any action taken to reverse this betrayal. What PM did was outright lie. I made every effort to verify that this plan would not expire before I signed up, and was repeatedly assured so.
Honestly, I think Telus may just be sacrificing PM. Who cares if you get a bad rep under a pseudonym for a company that's no longer around? They are probably betting that they will be able to successfully migrate the majority of people on this plan to koodo and any effort we make to defame PM will be futile if they just retire the brand.
Does anyone know if the offer from Koodo has an expiry? Will they migrate us to another promotional plan only to pull the rug out from under us again in a year?
I would encourage everyone to file a complaint here: https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/
02-15-2018 08:12 PM - edited 02-15-2018 08:13 PM
Yep, willing to sign as part of a complaint to the CRTC.
Everyone can complain to the CRTC here:
02-15-2018 07:59 PM
Count me in
02-15-2018 07:55 PM
signed