Hello,everyone and thank you for offering advice.
After exactly two weeks of off and on discussions with CS, with the issues escalated to a "ticket", losing even more functionality in terms of receiving and making calls within my province and within my plan, left saiting for a solution, tonight, a CS emailed curtly saying that the "system" automatically closed the thread because IT (the system) was waiting too long for a solution. I rest my case!!!
The issues reported are not solved.
1) 8B1 continues to be the error when dialing 811
2) Can no longer call 1-800 numbers (e.g. Alberta Health) which by standard SHOULD be accessible anywhere on the continent
3) Callers get "person you are calling is not available"....and on, and on
Measures taken at my end:
a) Phone (and internet) settings changed about 8 times
b) IPhone thoroughly checked yesterday by Apple and reset professionally in person, there is absolutely nothing wrong with my phone, my connectivity, my SIM card (also tested with another phone) and outside my area/home.
c) Internet and signal in my area checked twice.
d) nobody else in my neighborhood experiences these issues
My insistence in having proper signal, connectivity, etc is because I am a senior, living with health issues that require (obviously) immediate intervention if needed. THANKFULLY, 911 now works. Miracle of miracles 😇
As for the rest, mystery (and crass incompetence) continues. I must have a mischievous leprechaun in my phone, or internet or home...ha,ha,ha
This is my update as of Saturday, December 16. Danielle
