5th day porting waiting for a response

[Kcasqu]

Filled out self serve request, tweeted and posted on forum and nobody ever responds. Maybe theyou will contact me.

Help please

[Kcasqu]

Yes just went back in tried porting again & put in IMEI tried porting & took about 5 min. It started working.

[Rockdaddy22]

So everything's working fully?

[Kcasqu · Accepted solution]

I tried reporting again and it worked this time

[Kcasqu]

Tried porting again and said it was successful and can't get calls.

[Kcasqu]

I don't even know if I'm trying to contact a MOD the right way. Not a good system. I am totally lost.

[Dee]

I know. I have one existing account now set up correctly on the promo plan Thanks to @@Mary_M and just waiting for the new one now. Good Luck. These MODS are really a great group!

[Kcasqu]

Thank you I will wait it is a pain paying for 2 services and carrying 2 phones. I had 3 phones ported no problem.

[Dee]

You wait. I gave up on my Telus port and took a random PM number and still cant complete the activation at the payment screen. No activation completed = no service. Outside of this Promo issue service is always fast and reliable.

[Kcasqu]

So how do I get ahold of someone that can fix the problem?

[Kcasqu]

Changed the number àfter porting failed and tried reporting and still says there is still an error porting. So I have a new number and the old number is still active at virgin

[Rockdaddy22]

So you're on your second new number from PM?

[Kcasqu]

Changed the number àfter porting failed and tried reporting and still says there is still an error porting. So I have a new number and the old number is still active at virgin

[Rockdaddy22]

What do you mean you tried changing number after a failed port?

[Kcasqu]

Still waiting for a response 9th day and nothing yet.

[Kcasqu]

Thanks I will hold on. Hopefully it's only 9 days LOL

[nockiboo]

It took me about 9 days, your turn will come.  Mods are super busy, just have to be patient and they will get to you 🙂

[Kcasqu]

I'm with Virgin Mobile tried porting and it didn't port. Tried changing number and reported. It says contact customer service. My Virgin number is still active. Want my number ported I have had it over 20 years. I have had no response yet. If is going to take a bit I would just like to know. My wife's changed no problem.

[ShawnC13]

@Kcasqu What stage of porting are you at and what is your old provider?