My phone is giving the above message when someone tries to call me and the call doesn't connect. I can call out but my call ID isn't showing up. Been a PM customer for several years and no issues till now. Plan was just changed yesterday. Payment was accepted-everything looks normal on the account. iPhone 11
Any help would be appreciated.
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It was my husband another public mobile account.
@nadonnic Yes 5UC2 seems like an issue when calls rounted within Telus network. Since both phones are within PM , it is much eaiser for PM to troubleshoot and fix the problem. Please open ticket with them. However, look like PM support has very high volume of ticket last couple days, it might take them longer to reply
you can try troubleshooting:
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