I have been using Public Mobile for over 30 days. I am located in the 5G zone according to their map, but I have never received 5G. I usually get on 2 bars of LTE.
I recently contacted customer support and they said that this is a "known issue" and that my device is a "grey market" device since I purchased it directly from Apple. Apparently, in order to actually get 5G on an iPhone it needs to be purchased from Telus, Koodo, or Public Mobile. There is also no timeline to fix this "known issue". @CS_Agent why is there no timeline to fix this issue?
I would not recommend signing up for a 5G plan with a BYOD!
Update: Public Mobile does not have an IT department.
