5G Data Pack not working

[Dkkkkkkkkk]

I ungraded to the 20 GB data at 5G speed for $34.00 and my data hasn’t worked at all, I have been using the 4 G pack until now which was working with the APN setting I found on the official website, what should I do to make this one work?

[MarkeeBee]

An hour or two I would say.  Things are back for me.  

[Dkkkkkkkkk]

Thanks, so did I, how long do they usually take to respond?

[MarkeeBee]

I am having the exact same issue, which started when the plan switched yesterday.  Went through all the steps outlined form the chatbot and have since submitted a ticket.

[softech · Accepted solution]

@Dkkkkkkkkk it could be a problem of today.  I have seen through couple posts with similar issue after a plan change.

You can try Reset All Network or try your sim card on another phone to force a sim re-provision and see if it helps 

If issue persists, Please open ticket with PM support and have them to re-provision you account/sim to resolve your issue

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[DennyCrane]

Switching plans shouldn't have any impact on that. Have you tried rebooting your phone?