05-15-2024 12:36 PM
Hi, does this plan that includes Canada-US roaming, include roaming for data while you are in the US and voice calling out to a US/Canadian number while you are in the US without roaming charges? Or just calling to US while you are in Canada without long distances fees.
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05-15-2024 08:14 PM - edited 05-15-2024 08:15 PM
hi @CherylW
Voice over LTE
Yes, iPhone are in the list . iPhone 8 and above. Make sure your iOS is updated
05-15-2024 07:53 PM
What is a VoLTE phone? Are iPhones this?
05-15-2024 12:42 PM
Yes, the plan works in both countries without the need to purchase a Roaming Add-on. Just remember to connect to AT&T or T-Mobile network and enable VoLTE.
05-15-2024 12:41 PM
Yes to all. Full services in both Canada and the US, and ability to call both from either country.
For it to work you need to enable data roaming on your phone, set preferred network to 4G (as AT&T 5G doesn't work), and ensure you're connected to either AT&T or T-Mobile (not Verizon).
Also for phone calls to work you need a VoLTE phone, as the US shut their 3G networks down:
05-15-2024 12:40 PM
@carwong It works the same in both countries and between both countries, as if it is all one, once you've paid for the plan there are no roaming charges. The only hang-up might be if your phone is not VoLTE capable and enabled in which case voice calls can be a problem in the USA because there is no longer any 3G there. You will probably also find the service more reliable if you connect on 4G/LTE instead of 5G.